FAQ Help Center
Frequently Asked Questions and Responses.
Warranty Services
It covers the item or service after the manufacturer’s guarantee period. Benefits of having a warranty may include compensation for quality or quantity standards or becomes faulty. It also offer extra cover for accidental damage.
Call or Email us directly. From start to finish, on average, a valid warranty claim will take between 3 to 6 weeks to be fully processed.
The Freight providers we use in each location will vary so that we can offer the best service possible for your location and depending on how time-sensitive your order is. Nonetheless, we always offer air, sea and land transportations, depending on delivery location.
All products unaltered with, not offload from the original seal are eligible to return only.
All returns are Free!
Unfortunately, at this moment we don’t offer such services
Please contact us contactus@buyraremetals.com for more information
Can’t find an answer?
Feel free to leave us a message and member will be respond to you promptly.
Returns & Exchanges
We hope you love your purchase but if you don’t, we’re happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label
There are two ways to return your items. Depending on your location, one will always be available.
1. Book a free returns collection
Select your collection address and quantity and type of order, schedule a collection date, suitable time. contact us at contactus@buyraremetals.com for more information
2. Return for free at a drop-off point near you
Our crew responsible for returns logistics will instruct on the drop-off location for returns, depending on your location.
We offer sales and awesome discounts from time to time and annually. However, we don’t announce the start and the end of each sale campaign.
contact us at contactus@buyraremetals.com for more information
Yes, fortunately you can use the same discount on an exchange
Unfortunately, at this moment we don’t offer such services
Unfortunately, at this moment we don’t offer such services
Shipping & Recent Orders
Orders placed on here can be delivered only within business days (Mondays – Fridays, excluding holidays). Freight and delivery costs will vary depending on the service selected, quantity, product type, and delivery location. Express delivery is available for the majority of destinations at a different cost.
Shipping is always by air, land and sea. Priority shipping is always by air and land. This type takes between 2 – 6 days depending on quantity, product type and delivery location. Delivery is very convenient and very prompt as well. We ship right to your precise location regardless of the quantity of the order.
Here’s how you shipping & delivery works:
Place your order online, and the shopping will be done for you. Once the order is shopped and ready, you’ll get an alert that it’s on its way.
After order has been processed, you will get full information of your order, in most cases, you will be contacted directly by the shipping company.
This will solely depend on the delivery location, product type, quantity, delivery option and when the order was placed.
A business day is a popular unit of time measure that typically refers to any day in which normal business operations are conducted. In Western countries, this is generally considered to be Monday through Friday from 9 a.m. to 5 p.m. local time and excludes weekends and public holidays.
you will be given a tracking number for your shipment once your order has been dispatched out for shipment.